PROBLEM
A prominent U.S. defense technology organization provides the military with the essential technological systems required to support modern operational capabilities. Serving multiple branches of the Armed Forces and the broader Department of Defense, this agency delivers critical systems for digital enterprise services and strategic warfighting units.Armis is a leading enterprise-class, agentless device security company with a platform designed to address the rapidly evolving threat landscape of unmanaged and IoT devices. Their solutions secure everything from traditional IT to medical devices and industrial control systems, serving both commercial clients and federal agencies.
In collaboration with a strategic delivery partner, the implementation team was engaged to deploy a secure, FedRAMP-compliant case management system within Salesforce Government Cloud. The mission was to provide the organization with a standardized yet powerful platform to manage service-related activities while ensuring strict adherence to federal security protocols.
WHAT WE DID
Vectr Solutions deployed a secure Salesforce Government Cloud environment to modernize the organization’s case management and mission-critical service operations.
Key Capabilities Included:
- Configured a secure GovCloud environment to host sensitive defense and case management data
- Engineered standardized routing and SLA tracking to accelerate service delivery to the warfighter
- Structured organizational data to provide high-quality, searchable technical resources for agents
- Built branded external portals to bridge real-time communication between NIWC and military sponsors
- Implemented rigorous MFA and record-level controls to ensure strict FedRAMP compliance
OUTCOMES
Vectr Solutions and the delivery partner delivered a secure Salesforce instance in 10 weeks, resulting in:
- FedRAMP-Ready Environment: A hardened GovCloud instance ready for immediate mission use
- Centralized Case Management: Unified tracking with automated routing and optimized workflow
- Enhanced Self-Service: A secure portal for military sponsors to access real-time updates and knowledge
- Scalable Architecture: Use of standard features to minimize technical debt and ensure easy maintenance
- Robust Security: Implementation of MFA and strict access controls tailored to federal defense standards
- Managed Services Transition: Established a 6-month support model to manage system enhancements, bug fixes, and continuous architectural guidance
