By: Sami Dunkle

What is Managed Services at Vectr Solutions?

At Vectr Solutions, partnership is at the heart of our Managed Services approach. We don’t just provide technical support—we act as an expert partner, helping our customers maintain, scale, and optimize their Salesforce solutions.

A Strategic Partnership for Salesforce Success

Many of our customers invest in Salesforce but need ongoing support to maximize its potential. Our Managed Services team offers a dedicated Support Lead, backed by a team of experts skilled in everything from configuration to DevOps. Whether your team lacks expertise or is overwhelmed with a growing backlog, we take the stress out of the process by increasing your team’s velocity and continuously delivering an optimized solution.

Agile Delivery & Proactive Communication

We follow an Agile methodology, ensuring that we work in a structured, iterative way that drives efficiency and innovation. Each release cycle consists of:

• Backlog refinement and prioritization
• Build and test
• Release and repeat

Clear communication is critical to a successful partnership. That’s why we emphasize weekly check-ins and demos to stay aligned on priorities and solution development. These meetings help us refine backlog requests, discuss development timelines, and ensure that new features are easily adopted by end users.

For example, a client recently requested email notifications for every action taken on a project record. We discussed the implications—avoiding excessive notifications—and refined the request to ensure emails provided real value. This kind of collaborative problem-solving is key to our approach.

Leveraging Expertise Across the Team

Once priorities are set, we align the right resources to build and test. Our team’s diverse skill set allows us to quickly deploy the right expertise where needed. For example, if a client requires new CRM Analytics dashboards, we tap into our team members with the best experience in that area to ensure best practices are followed.

After development, we always demo the solution to gather feedback before releasing new features to end users. Our goal is to simplify the release management process while maintaining high quality and user adoption.

DevOps & Release Management: Enabling Scalable Growth

Customers rely on us to release new features quickly and securely. Our DevOps approach ensures rapid deployment while protecting the integrity of the Production environment.

For example, one client faced challenges with lost work and limited collaboration due to team turnover. We recommended GitHub for version control and helped implement best practices for a smoother, more scalable development process.

Delivering Ongoing Value

Managed Services at Vectr Solutions isn’t just about keeping things running—it’s about driving continuous improvement. Our iterative process ensures that as your business grows, your Salesforce solution scales with it. Through expert guidance, proactive support, and a commitment to partnership, we help you turn Salesforce into a powerful engine for long-term success.