PROBLEM
Armis is a leading enterprise-class, agentless device security company with a platform designed to address the rapidly evolving threat landscape of unmanaged and IoT devices. Their solutions secure everything from traditional IT to medical devices and industrial control systems, serving both commercial clients and federal agencies.
As Armis prepared to enter the FedRAMP authorization process, they faced a challenge: their Salesforce Service Cloud instance, which served as the backbone of their help desk and call center, was hosted in a commercial cloud environment. To meet federal compliance requirements, Armis needed to replicate its commercial Salesforce application in Government Cloud, modernize outdated processes, and migrate critical customer data — all while maintaining seamless customer support across multiple channels.
WHAT WE DID
Vectr Solutions partnered with Armis to ensure a smooth transition to Government Cloud while enhancing their Salesforce ecosystem.
Key Capabilities Included:
- Conducted a comprehensive assessment of the commercial Service Cloud instance, identifying highly customized entitlement processes and legacy configurations
- Advised on replacing legacy code with modern Salesforce capabilities, such as Flows, for greater scalability and maintainability
- Migrated code and configurations to Government Cloud, removing incompatible features and rebuilding functionality with FedRAMP-compliant apps and integration patterns
- Added new functionality for milestone management, automated email notifications, and critical customer service processes
- Propagated select process improvements — including a customized milestones process — back into the commercial instance for consistency
- Established a DevOps approach to support multiple Salesforce environments managed by a single development team
OUTCOMES
In just 10 weeks, Armis had a secure and fully functional Government Cloud Salesforce instance aligned with FedRAMP requirements. The project delivered:
- Stakeholders across the Service Academies gained the necessary integration knowledge and Mulesoft best practices to ensure long-term system health.
- Overlap and errors were resolved due to the unification of the 3 conflicting systems, which has provided Congressional offices and institutional staff with more effective data and unified communication tools.
- The service works for all three service academies, so there’s no need to learn three separate systems. Change management and ease of use allows the user knowledge base to grow more rapidly and easily.
