Salesforce Public Sector Solutions: What Can It Do?

What is Salesforce Public Sector Solutions?

Salesforce Public Sector Solutions (“PSS”) is a solution designed for government agencies and public sector organizations. The solutions offer a range of capabilities to enhance citizen engagement, streamline operations and improve overall organizational efficiency. Check out additional information relating to the Public Sector Solutions solution tools and common use cases below. 

Primary Use Cases

1. Constituent Experience: Government agencies can use PSS to provide personalized and efficient services to constituents. They can manage inquiries, track case progress, and deliver timely responses through various channels like web portals, email, or social media.

2. Case Management: PSS helps streamline and automate case management processes. Government agencies can track and manage cases related to permits, licenses, benefits, or any other service requests, ensuring efficient resolution and improved citizen satisfaction.

3. Emergency Management: PSS can support emergency response and disaster management efforts. Agencies can use the platform to coordinate resources, communicate with stakeholders, and track and analyze critical data during emergencies.

4. Grants Management: PSS simplifies the Grantmaking experience by providing tools for application and proposal management, exposing a grantee portal for delivering experiences to users and constituents, and tracking due diligence and budgets. 

5. Licensing, Permitting, and Inspections Management: PSS supports the ability to manage outreach and intake of authorizations coming from the general public, create Assessment Tasks to validate applications for permits, configure violations, enforcement action and complaints so that citizens and public officials all have a more seamless process. 

These are just a few examples, and Salesforce Public Sector Solutions are versatile enough to be customized and adapted to the specific needs of different government organizations.

How is it different from Salesforce Sales and Service Cloud?

Salesforce Public Sector Solutions are specifically tailored to meet the unique needs of government agencies and public sector organizations. While Salesforce Sales Cloud and Service Cloud are general-purpose solutions used across various industries, Salesforce Public Sector Solutions are designed with features and functionalities that cater to the specific requirements of the public sector.

Here are a few key differences:

• Government-specific Functionality: Salesforce Public Sector Solutions include pre-built functionalities and configurations that align with government processes and regulations. They address specific use cases such as citizen service management, case management, grant management, and policy enforcement.

• Compliance and Security: Government agencies often have stringent compliance and security requirements. Salesforce Public Sector Solutions provide additional layers of security and meet industry-specific compliance standards, such as FedRAMP for U.S. federal agencies.

• Government Data Model: Salesforce Public Sector Solutions include a government-specific data model that allows agencies to capture and organize data according to their unique needs. This model can incorporate various data elements specific to government processes and requirements.

• Citizen Engagement: Salesforce Public Sector Solutions prioritize citizen engagement and provide tools for managing and tracking interactions with constituents. They enable personalized communication, case tracking, and self-service options to enhance citizen experience and satisfaction.

While both Salesforce Sales Cloud and Service Cloud can be customized to support some government-related functionalities, Salesforce Public Sector Solutions provide out-of-the-box features and configurations tailored to the specific needs of the public sector, making them a more comprehensive and efficient solution for government agencies.

How can my organization benefit from Public Sector Solutions?

Public Sector Solutions can bring several benefits to your organization. Here are a few ways your organization can benefit:

• Improved collaboration between government organizations and other agencies or partners

• Expanded grants and funding opportunities and initiatives

• Strengthened reputability through constituent transparency in constituent services and status 

• Actionable real-time data to improve services and drive initiative or policy changes

• Shared modules with other Industries solutions which provides a consistent approach to problem solving

Learn more about how Vectr Solutions worked with a DoD-funded bioindustrial manufacturing institute to expand their grantmaking reach.

BioMADE Grantmaking Customer Story & VeCTR SOLUTIONS PARTNERSHIP

Public sector and nonprofit entities face a growing demand for products and experiences that align with industry-best standards in both form and function. However, they face the additional hurdle of needing to place a premium on transparency. At BioMADE, there was a need to streamline their funding processes while giving their member organizations more insight into the process itself. Leveraging grantmaking, Omnistudio, and DocuSign, Vectr Solutions built BioMADE a declarative solution that provided applicants with a single source of truth for all their funding requests while giving BioMADE staff real time access to the content and status of applications. We feel that reviewing how we streamlined processes, focused on declarative solutions, and did so while focusing on maintaining FedRAMP compliance demonstrates that major improvements can be made without major time commitment or development resources - two things that most organizations do not have.